Ethan Sagin

Ethan Sagin is Director of Customer Engagement for North America at SciSure, the scientific management platform formed by the 2024 merger of eLabNext and SciShield. He joined eLabNext in 2020 as the company's first global customer success hire, supporting over 200 labs across the Americas single-handedly before growing and leading a regional team. In subsequent roles, he introduced eLabNext's first standardized onboarding program, redesigned the renewal pipeline, and served as developer consultant for more than 50 customers and partners building integrations with the platform. He was also a member of the core integration team that merged eLabNext and SciShield. Ethan combines a hands-on background in web development with a customer success practice grounded in cross-functional collaboration between engineering and commercial teams.