Your partner in scientific success
From onboarding to scale-up, SciSure’s Customer Success team is here to support your entire journey. Whether you’re managing experiments, ensuring lab safety, or integrating new tools, we help your team get the most from the SciSure Scientific Management Platform (SMP).
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We’re with you from day one!
Don’t take our word for it. Hear from some of our amazing customers who are doing modern lab management themselves.
Our commitment to your success
Exceptional customer success goes hand-in-hand with groundbreaking scientific research. Our values drive us to provide unparalleled support and innovative solutions.
Expert support from life science specialists
Continuous improvement through client feedback
Empowering labs with robust training and resources
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Key initiatives for your success
Our Customer Success initiatives are designed to enhance your lab’s productivity, streamline processes, and ensure optimal use of our platform.
Expert product support
Comprehensive support portal
Tailored product training
Collaborative goal achievement
Our complete implementation roadmap
Here's an example of an implementation roadmap for Private Cloud and On-Premises.
Onboarding
We help you assemble a project team, create a project plan, and set clear milestones.
Appoint project leader and team members
Appoint Key Users within your organization
Create a training schedule
Technical implementation
Our team manages the installation and configuration of your chosen hosting environment.
Setting up the Private Cloud infrastructure
Configure servers, databases, and network components
Install and configure our platform
Test and validate for functionality and performance
Data migration
We ensure a smooth transition of your data to the new environment.
Test migration on acceptance environment (optional)
Migrate data to the new environment
User implementation, training, and support
We provide extensive training to key users, group administrators, and end users.
Key Users are trained to be able to manage the system independently
Group admins are trained to manage the lab group
End users receive training
Service Level Agreements (SLA) comparison
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*Applicable only to private cloud and cloud subscriptions
Frequently asked questions
Find answers to common questions about SciSure’s customer success services.
You can contact our support team for general support and product questions by submitting a support ticket or messaging support@scisure.com.
Documentation, training materials, and tutorial videos are available on the SciSure Support Portal.
All licenses include standard services such as system hosting, maintenance, and access to support. Premium services offer additional benefits like business reviews and compliance audits.
Yes. SciSure Customer Success supports scientists, EHS, and LabOps with dedicated training for each area of the platform.
Can’t find the answer you’re looking for? Please chat to our friendly team.
See SciSure in action
Every lab is different, and SciSure is built to adapt. Book a demo today to see how our Scientific Management Platform (SMP) can transform your team’s workflows, streamline compliance, and help your research move faster.