Astra Iris - AI Support Assistant
AI-powered support assistant built directly into SciSure Research.
Meet Astra Iris, Your AI Support Assistant
Astra Iris, or Astra for short, transforms how users access help inside the platform. Instead of searching documentation, submitting tickets, or waiting for responses, users can simply ask a question in plain language and get immediate, relevant guidance without leaving their workflow.
Embedded directly within the interface, Astra is always available, ready to help the moment support is needed, whether someone is learning a feature, troubleshooting a configuration, or navigating a new workflow.
Reponsible AI
Transparency and data privacy are foundational to Astra’s design.
At launch:
- Astra does not access customer data
- No experiments, records, or research content are processed
- Responses are generated solely from SciSure product documentation
This documentation-only knowledge model ensures users receive accurate guidance while maintaining full confidence in the security of their research and operational data.
Flexible Activation, Full Control
Astra is available as an optional add-on through the Marketplace, giving customers complete control over adoption.
- Enable Astra when your team is ready
- No automatic activation
- Disable at any time
Introduce AI support on your terms, with no disruption to existing workflows.
Key Features & Benefits
Support That Works the Way You Do
Astra is designed to deliver guidance in real time, grounded in how teams actually use SciSure.
Through a conversational chat experience, Astra can:
- Answer product questions using official SciSure documentation
- Guide users step by step through features, menus, and settings
- Help troubleshoot common workflow or configuration questions
- Create support tickets when human assistance is required
- Include screenshots and conversation context for faster follow-up
- Preserve chat history as users move through the platform
This means users get immediate help for routine needs while still being seamlessly connected to support teams when more complex issues arise.
Bring AI-Powered Support Into Your Lab
By combining instant answers, guided assistance, and seamless support escalation, Astra helps teams resolve questions faster and work more independently, without leaving SciSure.
Enable Astra today to deliver always-on, AI-powered support directly inside your lab environment.
Use Cases
More add-ons and integrations
Amass
Connect your experiments to the wider scientific evidence and decide what to test next
SciSure MCP
Connect the AI environment your organization chooses with permitted scientific information in SciSure.
BioSkepsis
Every experiment ends with one question: what to run next. BioSkepsis answers it inside SciSure, from what the published evidence actually shows, so your next move rests on the literature, not a hunch.
