Astra Iris - AI Support Assistant

AI-powered support assistant built directly into SciSure Research.

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Available for

ELN, LIMS

Version

1.1.0

Resources

Integration Documentation Management

Meet Astra Iris, Your AI Support Assistant

Astra Iris, or Astra for short, transforms how users access help inside the platform. Instead of searching documentation, submitting tickets, or waiting for responses, users can simply ask a question in plain language and get immediate, relevant guidance without leaving their workflow.

Embedded directly within the interface, Astra is always available, ready to help the moment support is needed, whether someone is learning a feature, troubleshooting a configuration, or navigating a new workflow.

Reponsible AI

Transparency and data privacy are foundational to Astra’s design.

At launch:

Astra does not access customer data
No experiments, records, or research content are processed
Responses are generated solely from SciSure product documentation

This documentation-only knowledge model ensures users receive accurate guidance while maintaining full confidence in the security of their research and operational data.

Flexible Activation, Full Control

Astra is available as an optional add-on through the Marketplace, giving customers complete control over adoption.

Enable Astra when your team is ready
No automatic activation
Disable at any time

Introduce AI support on your terms, with no disruption to existing workflows.

Key Features & Benefits

Support That Works the Way You Do

Astra is designed to deliver guidance in real time, grounded in how teams actually use SciSure.

Through a conversational chat experience, Astra can:

Answer product questions using official SciSure documentation
Guide users step by step through features, menus, and settings
Help troubleshoot common workflow or configuration questions
Create support tickets when human assistance is required
Include screenshots and conversation context for faster follow-up
Preserve chat history as users move through the platform

This means users get immediate help for routine needs while still being seamlessly connected to support teams when more complex issues arise.

Bring AI-Powered Support Into Your Lab

By combining instant answers, guided assistance, and seamless support escalation, Astra helps teams resolve questions faster and work more independently, without leaving SciSure.

Enable Astra today to deliver always-on, AI-powered support directly inside your lab environment.